Do you offer medallion or signature guarantee?
Yes, but please confirm by calling 800-451-4292 to find out if the location you wish to go to has one available and what documents you need to bring. All parties who need the signature guarantee must be current members.
How do I change my address?
You can update your contact information by signing in to Online Banking or Mobile app and selecting the “Settings” menu widget, then “Contact” tab. You may update your home address, contact phone numbers, and email address.
How do I close my Credit Union ONE account?
To close a Credit Union ONE account, members can visit any
Credit Union ONE branch or call us at 800-451-4292 and a check will be mailed to the address on the account for any remaining balance payable to the member.
How do I dispute an ACH/automatic payment?
Members can submit a dispute request for an ACH/ Auto Pay that they did not authorize by contacting Credit Union ONE at 800-451-4292 or visiting any
Credit Union ONE branch. If doing this in person, you need to report the activity with the proper form attached with the transaction information. This form is then sent to Accounting Department for processing.
How do I update my contact information?
You can update your contact information by signing in to Online Banking or Mobile app and selecting the “Settings” menu widget, then “Contact” tab. You may update your home address, contact phone numbers, and email address.
I'm a student. Is there anything special for me?
Yes, if you are under the age of 24, there is no monthly maintenance fee for the Cash Back checking account. Also, you will receive all standard benefits, which include earning cash back against certain debit card transactions.
My family member has passed away. How do I close the
account with Credit Union ONE?
The procedure to close a deceased member's accounts vary depending on if there were joint owners, a beneficiary, if it was a trust, etc. Contact Credit Union ONE at 800-451-4292 or visit any
Credit Union ONE branch for assistance.
There is a deduction for an insurance premium on my account that is not mine?
Members can submit a dispute request for an ACH/ Auto Pay that they did not authorize by contacting Credit Union ONE at 800-451-4292 or visiting any
Credit Union ONE branch. If doing this in person, you need to report the activity with the proper form attached with the transaction information. This form is then sent to Accounting Department for processing.
What happens to my points if I close my account?
Points, if eligible, may be redeemed by you and paid to the account the day you close your account. Your accounts must be in "good standing" to redeem your points. Rewards and points are not paid and are forfeited if account is closed by Credit Union ONE for any reason.
What is a Garnishment?
A garnishment is a court order whereby a member's property or money are in possession or under control of another and applied as payment for their debt to a third party. A levy is a proceeding in which money is obtained for the payment of taxes that are past due. When members are served with a garnishment or levy, they must call and email Admin Services with the information and fax the documents to 248-584-5446. If the member questions a garnishment or levy, they can contact the filing court, the IRS, or the State of Michigan to file an objection. A phone number of the attorney will be in the account notes. By law, Credit Union ONE must follow the garnishment/levy orders.
Where do I go to find account info?
You can access your account through Online Banking, Mobile Banking, or Telephone Banking. Also, account information is available by calling 800-451-4292 or visiting a branch.