Get answers to commonly asked questions


Verification of Deposits are processed by the Loan and Administrative Services department. Members and merchants can fax the VOD form to 248-584-5446, or mail to Credit Union ONE, 400 E. Nine Mile Rd., Ferndale, MI 48220.

The $6.00 monthly maintenance fee is waived each month that one of the following is met:

Under age 24, over age 65

Direct Deposit

$500 monthly average balance

A combination of 15 Debit Card purchases or Bill Payments per month**

**Debit Card Purchase must be posted to the account by the 25th of each month. Excludes ATM transactions.

Call the Member Contact Center at 800-451-4292, visit a branch or use Online Banking. Members can contact Member Contact Center to place a stop payment on a check(s) for a $30.00 fee. The check number, amount, and payee information are needed to stop payment. There is no fee to stop a bill pay check. Stop payments can also be processed through Online Banking by going to the Additional Services tab, clicking on Check Services, then Stop Payment, then New Stop Payment Request and completing the requested check information.

Basic checking members are eligible to apply for Cash Back Checking once Basic Checking is maintained in good standing for 12 months.

After your first checkbook order has been successfully placed and received, you may then place successive orders online through Online Banking. Once signed in, select Check Services and Reorder Checks. Make sure you are allowing "pop-ups" for this process.

Visit any Credit Union ONE branch or call the Member Contact Center at 800-451-4292.

Verify if checks have cleared by using Online Banking, Mobile Banking, 24-Hour Telephone Banking, or calling our Member Contact Center at 800-451-4292.

You can open your checking account online or by visiting one of our branch locations.

Call the Member Contact Center at 800-451-4292 or visit any Credit Union ONE branch. Holds may be placed on deposits from 2-7 business days. Business days do not include Saturday, Sundays, or holidays. The first $225 will be made available on the same day you make the deposit.

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