Zelle

Zelle

Send and Receive Money with Zelle®

Fast

Send money directly from your account to theirs — typically in minutes.1

Easy

Send money to almost anyone you know and trust2 using just an email address or U.S. mobile phone number.

Safe

Send or receive money right from your Credit Union ONE Mobile App.

Zelle is a fast, safe and easy way to send money in minutes1 to friends, family and others you trust2, using only their U.S. mobile number or email address. Use Zelle in your Credit Union ONE Mobile App to send money directly from your personal bank account* to theirs. With Zelle, you can also receive money directly into your personal bank account within minutes1.

What is Zelle? Click here to learn more. 

Download the Credit Union ONE App on the App Store or Google Play today!

  • Download on the App Store
  • Get it on Google Play

Enroll today and send money to friends and family:

  1. Log into the Credit Union ONE Mobile App.
  2. Select "More" at bottom of screen.
  3. Select Payments and Transfers from the menu.
  4. Select "Send money with Zelle®".
  5. Enroll your U.S. mobile number or email address.
  6. You’re ready to start sending and receiving money with Zelle.

For more information, please contact us at 866-792-2107 or email us at [email protected]

Zelle

How does Zelle work?

Zelle® FAQs

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.

1Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle
2Must have a bank account in the U.S. to use Zelle. 

You can send money to friends, family and others you trust2. Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.

1Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle
2Must have a bank account in the U.S. to use Zelle. 

You can send, request, or receive money with Zelle. To get started, log into your mobile banking app and select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle.

  • To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.
  • To request money using Zelle, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”3.
  • To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle

1Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle
3In order to send payment requests to a U.S. mobile number, he mobile number must already be enrolled with Zelle. 

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes1.

If you have not yet enrolled with Zelle, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select Credit Union ONE.
  3. Follow the instructions provided on the page to enroll and receive your money. Pay attention to the email address or U.S. mobile phone number where you received the payment notification - you should enroll with Zelle using that email address or U.S. mobile phone number to ensure you receive your money.

1Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle

Zelle is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor2. Since money is sent directly from your bank account to another person’s bank account within minutes1, Zelle should only be used to send money to people you trust. Neither Credit Union ONE, nor Zelle, offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

1Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle
2Must have a bank account in the U.S. to use Zelle. 

It’s easy — Zelle is already available in your mobile banking app! Check your app and follow a few simple steps to enroll with Zelle today.

You can find a full list of participating banks and credit unions live with Zelle here. If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS. To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

Credit Union ONE is a full-service financial institution with locations in Southeast Michigan, Davison, MI, Traverse City, MI, and Grand Rapids, MI.

*Business Accounts are not currently eligible for Zelle using the Credit Union ONE mobile App.

1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

2 Must have a bank account in the U.S. to use Zelle. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.