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Get convenient access to friendly, knowledgeable people.

If you need to send mail, please use the address for our headquarters:

Credit Union ONE
400 E. Nine Mile Road
Ferndale, MI 48220
 

You also can reach us conveniently by phone. Use these numbers to the get the answers you need.
 

Contact Center

(800) 451-4292
Monday - Thursday: 7:30 a.m. - 5:30 p.m.
Friday: 7:30 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.

Consumer Lending

(800) 451-4292
Monday - Thursday: 8:30 a.m. - 5:00 p.m.
Friday: 8:30 a.m. - 6:00 p.m.
Saturday: 10:00 a.m. - 12:30 p.m.

Chat Hours

Monday - Friday: 7:30 a.m. - 8:00 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.

Real Estate Lending

(800) 451-4292

Monday - Friday: 8:30 a.m. - 5:00 p.m.

24-Hour Telephone Banking

(800) 423-3069

Activate Your MasterCard® Debit Card

(800) 466-0040

Report a Lost or Stolen MasterCard® Debit Card

Inside the U.S., 24/7: (888) 241-2510
Outside the U.S.: (909) 941-1398

Report a Lost or Stolen MasterCard® Credit Card

(888) 241-2510

Online Banking and Bill Pay Assistance

(800) 451-4292

 

Always at your service

When you need answers, you don't want to wait around. That's why we offer various options for contacting us so you can get in touch with friendly professionals who can provide the guidance you need.