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Get convenient access to friendly, knowledgeable people.

Contact Us

Get in touch with us today.

If you need to send mail, please use the address for our headquarters:

Credit Union ONE
400 E. Nine Mile Road
Ferndale, MI 48220
 

You also can reach us conveniently by phone. Use these numbers to the get the answers you need.
 

Contact Center

800-451-4292
Monday - Thursday: 8:30 a.m. - 5:30 p.m.
Friday: 8:30 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.

Consumer Lending

833-897-6777
Monday - Thursday: 8:30 a.m. - 5:00 p.m.
Friday: 8:30 a.m. - 6:00 p.m.
Saturday: 10:00 a.m. - 12:30 p.m.

Chat Hours

Monday - Thursday: 8:30 a.m. - 5:30 p.m.
Friday: 8:30 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.

Real Estate Lending

833-897-6777

Monday - Friday: 8:30 a.m. - 5:00 p.m.

Activate Your Mastercard® Debit Card

800-631-3197

24-Hour Telephone Banking

800-423-3069

Change Your Mastercard® Debit Card Pin

888-886-0083 

Report a Lost or Stolen Mastercard® Credit Card

888-241-2510

Report a Lost or Stolen Mastercard® Debit Card

Inside the U.S., 24/7: 800-449-7728
Outside the U.S.: 727-299-2449

Online Banking and Bill Pay Assistance

800-451-4292

 

Always at your service

When you need answers, you don't want to wait around. That's why we offer various options for contacting us so you can get in touch with friendly professionals who can provide the guidance you need.