We go to great lengths to protect you from fraud and theft.

Protection

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We protect your information when you bank with us.

Encryption keeps your data private when you send information
Multi-factor authentication protects your account
Our Online Banking servers provide uninterruptible access, even in the event of various types of failures
Your account information is stored within our secured network architecture protected by firewalls and other safeguards
Automated fraud alerts allow you to instantly respond to suspected fraud on your account via text, Digital Voice or email
We leverage various controls, including intrusion detection and anti-virus, to monitor potential malicious activity and protect our systems
Our debit cards feature EMV technology that adds another layer of security to all of your transactions

Take steps to protect your finances.

There's no shortage of new threats to your identity and finances, especially as we move more of our transactions online. Credit Union ONE is dedicated to helping members understand the digital threats that exist and take steps to avoid pitfalls, because your peace of mind is invaluable. We take care to protect you and your accounts from fraudulent activity so you can take care of financial tasks online without worry.

Let's discuss the steps you should take today.

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Related resources

Identity Theft Protection

Your Credit Union ONE Mastercard Debit Card, Achieve Rewards Credit Card, Achieve Credit Card, and Access Credit Card all come with Mastercard ID Theft Protection to better safeguard you against possible identity theft and bring you security and peace of mind.¹ This is a complimentary service included with your Mastercard once activated.

Password Strategy

Our system is designed to limit the number of times an incorrect password can be submitted before your account is locked out. We also monitor and record bad log-in attempts to detect any suspicious activity, e.g., someone trying to guess your password. It's important to create a strong password and avoid using easy-to-guess information such as your birth date, name, address or phone number. Also, never share your password with anyone and make sure you change it periodically.

Additional Online Banking Security Features

These are other safeguards built into Online Banking.

Timeout: Your session times out after a period of inactivity to prevent others from accessing your account. We recommend that you always log out of your session before walking away from your computer.
Online Statements: Securely access digital versions of your account statement to remove paper copies of your statement circulating through the mail.
Check Images: View digital images of your checks online to help prevent fraud.
Alerts: Check-clear alerts, payment alerts and balance alerts help you monitor account activity to detect anything suspicious.
Alternate User ID: For added security, you can create a login other than your account number.

Helpful Resources

Federal Trade Commission (FTC) Contact Number: 877-ID-Theft
Web: FTC Identity Theft Website
Mail: Identity Theft Clearinghouse Federal Trade Commission
600 Pennsylvania Ave., N.W. Washington, DC 20580

Social Security Administration
Data Operations Center
P. O. Box 7004
Wilkes Barre, PA 18767
Report Fraud: 800–269–0271
Request Report: 800–772–1203

Equifax
Report Fraud: 800–525–6285
Request Report: 800–685–1111

Trans Union
Report Fraud: 800–680–7289 Request Report: 800–888–4213

Experian (formerly TRW)
Report Fraud: 888–397–3742
Request Report: 888–397–3742

Privacy Rights Clearinghouse
Victim Advice and Assistance
Email: prc@privacyrights.org
Web: http://www.privacyrights.org

Check Verification Companies

Check Rite 800–766–2748
ChexSystem 800–428–9623
Equifax 800–437–5120
SCAN 800–262–7771
Telecheck 800–366–2425 or 800–710–9898

Direct Marketing Association Mail Preference Service
P. O. Box 282
Carmel, NY 10512
or register online at:
www.thedma.org/consumers/
offmailinglist.html

Direct Marketing Association Telephone Preference Service
P. O. Box 282
Carmel, NY 10512 www.dmaconsumers.org/cgi/offtelephonedave

Direct Marketing Association Email Preference Service www.dmaconsumers.org/offemaillist.html. (Your online request will be effective for one year)

Request Free Credit Report www.annualcreditreport.com
Phone: 877–322–8228
Mail: Annual Credit Report Request Service P. O. Box 105281
Atlanta, GA 30348–5281

Marketing Lists
Pre-screened Credit Offers: 888–5–OPTOUT
Telemarketing Calls: 888–382–1222 or
www.donotcall.gov

National Consumers League
https://nclnet.org/our-work/consumer-protection/

Frequently Asked Questions

Do you offer financial planning services?

The Hantz Group has partnered with Credit Union ONE to help our members with Financial Planning, Retirement, Education, Life/Long-Term Care Insurance, Taxes, Home and Auto Insurance, Estate Planning, Investments. We can assist members with focusing on their current and future financial needs.

Do you offer GAP insurance?

Yes, learn more about Guaranteed Asset Protection (GAP) insurance online. To apply for GAP insurance, contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch.

Is my E-Statement secure and safe?

Your E-Statement is stored securely behind our Online Banking firewalls.

How do automated fraud alerts work?

If suspicious activity is detected on your account, you'll instantly get an automated fraud alert via text. If we're unable to reach you through text, a Digital Voice alert will be sent to your mobile phone, home phone and email.

Automated fraud alerts allow instant two-way communication to quickly address questionable card activity. Confirm a valid transaction or stop a fraudulent one through simple
text commands.

What is Hantz Group?

What are the benefits of financial planning services?

Do you offer CLCD Insurance?

Yes, learn more about Credit Life & Credit Disability Insurance online. Members should purchase both insurances for peace of mind. The Credit Life Insurance will pay off the loan in the event of a members untimely death. Disability Insurance will make the payments in the event the member becomes disabled.

Do you offer AD&D insurance?

TruStage is a third-party company that offers unique insurance coverage services to members of Credit Union ONE such as Accidental Death and Dismembermant (AD&D). Enrolling must be done by contacting TruStage directly.