What is the payoff on my loan?
You can find this information by logging in to Online Banking, Mobile Banking, or using 24-Hour Telephone Banking. Also, you can call the Member Contact Center at 800-451-4292 or
visit a branch.
Do you offer student loans?
Credit Union ONE no longer offers student loans.
Please note the following for existing student loan borrowers:
- Student loan applications with contingent approvals will continue to be processed and funded
- Existing borrowers can visit the UAS website to access information about their account
- Scheduled disbursements on active lines of credit will be honored by Credit Union ONE
- CU Student Choice will continue to service and assist existing student borrowers
How do I build credit?
A steady, disciplined approach will gradually increase your credit score over time, allowing you to secure lower rates on future loans. Learn more about
managing your credit.
Find out all you need to know about the
Credit Builder loan online.
What is the difference between a Freedom ONE and Freedom Access personal loan?
Freedom ONE is a closed-end term loan. Freedom Access is an open-end line of credit.
What is the difference between an open ended and closed ended loan?
Freedom ONE is a closed-end term loan. Freedom Access is an open-end line of credit.
How do I pay off my loan?
Loan payoff amounts for same day payoff can be obtained in Online Banking by clicking on the Loan Payment tab and from that menu selecting Loan Payoff Amount. Call the Member Contact Center at 800-451-4292 or
visit a branch. Payoffs can be mailed to Credit Union ONE, 400 E. Nine Mile Rd., Ferndale, MI 48220.
How do I check my loan status?
Check your status by logging in to Online Banking; setting up alerts in Online Banking; accessing Telephone Banking or Mobile Banking. Also, you can call the Member Contact Center at 800-451-4292 or
visit a branch.
What is the difference between a loan and a line of credit?
Freedom ONE is a closed-end term loan. Freedom Access is an open-end line of credit.
What is the difference between a secured loan and an unsecured loan?
A car loan and mortgage are the most common types of secured loan. An unsecured loan is not protected by any collateral. If you default on the loan, the lender can't automatically take your property. The most common types of unsecured loan are credit cards, student loans, and personal loans.
How can I get more loan coupons?
Call the Member Contact Center at 800-451-4292 or
visit a branch. There is a $5.00 fee for a set of 36 coupons.
How do I close a loan with Credit Union ONE?
Where do I find information on my loan title?
Michigan is not a title holding state. Titles that are issued in the state of Michigan will be mailed to you once the Credit Union ONE lien is placed on it. If a vehicle is titled out of state and that state is a title holding state, then the members title will be held at Credit Union ONE until the loan is paid in full.
I made my payment and I was charged a late fee. Why?
Call the Member Contact Center at 800-451-4292 or visit any
Credit Union ONE branch. If many cases, you might have sent in a loan payment but it was short a few cents. Your loan will become past due if the difference is not made up before the next due date and a late fee will be assessed.
How can I obtain a letter of guarantee?
Please visit a branch location of call the Member Contact Center at 800-451-4292 for more information.
I can't make the payment by the due date, what can I do?
Contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.
The Member Contact Center Loan Servicing Agents can assist members with changing the due date on their loan that may better for their budget. Credit Union ONE does not refinance our own loans however we can look into lowering the interest rate on the loan if the member qualifies. If members are facing financial difficulties, we can assist with starting the Loan Modification process.
How can I change the due date of my loan payments?
The Member Contact Center Loan Servicing Agents can assist members with changing the due date on their loan that may better for their budget. Credit Union ONE does not refinance our own loans however we can look into lowering the interest rate on the loan if the member qualifies. If members are facing financial difficulties, we can assist with starting the Loan Modification process.
What is needed to pay off a loan and receive an immediate release of lien?
You'll need to use a cashier’s check, wire transfer or cash. Any other payment method and the title will be released after five business days.