Fraud Alert: The Best Way to Spot and Avoid Banking Email Scams

  • June 7, 2022

Your best weapon against fraud, scams, and identity theft is knowing what to look out for. So, let’s lay down some fraud self-defense knowledge. Examples of fraud include:
Email Scams (Phishing)
A classic but still dangerous method of scamming involves email phishing. The email may even look like it’s from a trusted institution and have the exact logo and format as a legitimate email. Here’s what to look out for to avoid being tricked

  1. The email address is from a public domain of “@gmail” instead of ours which is “” lookout for scammers that might use a similar email like [email protected]. Scammers might even have an email very similar to ours but have one or two letters off like “”
  2. If the email has very obvious misspellings and grammar. While even national businesses can make a mistake or two in an email, most have software designed to keep their content as accurate as possible.
  3. If the email has a greeting like “Hi Dear” or other informal and generic greetings
  4. Be aware of prompts like these that have links and attachments including
    1. Notice of suspicious activity or log-in attempts
    2. Claim a problem with your account or payment information
    3. Insisting you confirm personal information
    4. Fake invoices
    5. Click to pay a payment
  5. If you get an email from an institution, you don’t have an account with. It’s best to call that institution and ask if someone has attempted to open an account with your information or if it was a phishing email.

How can you protect yourself from scammers?

  1. Change all passwords frequently
  2. Set up mobile notifications so you can be alerted to suspicious activity immediately
  3. Do not share passwords with anyone
  4. If anyone calls you asking to verify your accounts, card numbers, social security, and other sensitive information, end the call immediately and call us at 800-451-4292 
  5. Refrain from autosaving personal information on your phone or computer
  6. Enroll your Credit Union ONE Mastercard Credit or Debit Card in Mastercard ID Theft Protection.
  7. Learn more about current scam activity on the Federal Trade Commission site. 

What to do if you think you’ve been scammed?
If you think you’ve been scammed with your Credit Union ONE account, call our Contact Center or Visit your nearest Branch ASAP. Depending on the circumstance, we will most likely immediately freeze the account, and review all transactions with you.  We may also instruct you to visit a branch to perform a Close & Transfer of your account and create all-new online banking credentials.  Even if you were not a victim of fraud, it is always in your best interest to change all online banking credentials frequently to help prevent future attempts.