How do I view transaction information?
You can find this information by logging in to Online Banking, Mobile Banking, or using 24-Hour Telephone Banking.
How do I set up direct deposit?
The direct deposit letter can be printed and sent to you to give to employer. Call the Member Contact Center at 800-451-4292 or
visit a branch. Auto pay is also set up through the Member Contact Center or by visiting a branch. You can use Online Banking to set up scheduled payments or recurring external transfers.
How do I open an account online?
Credit Union ONE now offers
online account opening and funding. You can open an account online and fund it with a bank checking or savings account or a credit or debit card.
What is the minimum amount to open an account?
You'll need $25 to open a checking account. There is no minimum for savings accounts.
How do I dispute an ACH/automatic payment?
Members can submit a dispute request for an ACH/ Auto Pay that they did not authorize by contacting Credit Union ONE at 800-451-4292 or visiting any
Credit Union ONE branch. If doing this in person, you need to report the activity with the proper form attached with the transaction information. This form is then sent to Accounting Department for processing.
How many transfers can I make from my Credit Union ONE savings account in a month?
Regulation D limits the number of electronic transactions from a savings account to six (6) per calendar month. This includes transfers made by phone, through Online Banking, and any deductions made by a third party. Online Banking shows the number of electronic transactions that have occurred to-date for the month. Any excess electronic transactions will be denied. A $30 overdraft fee may apply.
Who do I send a request to for a Verification of Deposit?
Verification of Deposits are processed by the Admin Services department. Members and merchants can fax the VOD form directly to the Admin Services Department, or mail to Credit Union ONE, 400 E. Nine Mile Rd., Ferndale, MI 48220.