Skip to Main Content Skip to Sitemap Skip to Online Banking
placeholder for jump to top link
Integrity, passion and service are at the heart of all we do.

Core Purpose

To meet our Members' financial service needs throughout their lifetime.


Core Values

  • Integrity - Uphold the highest standards of conduct in all of our actions.
  • Respect - Treat people with dignity.
  • Financial Stewardship - Promote financial safety and soundness.
  • Member Commitment - Develop relationships that make a positive difference in our Members' lives.
  • Employee Commitment - Value our employees, encourage development, and reward positive performance.


Mission Statement

Credit Union ONE is committed to providing exceptional value to its Members by delivering outstanding products and services anytime, anywhere.


Value Proposition


Accessible - Available when it's convenient for me.

They provide me with choices to perform transactions, find information, or receive trusted advice. Every interaction is consistent, secure, and fast no matter how or when I choose to do my banking.

Easy - Banking that simplifies my life.
They respect my busy life by making banking easy. Everything is simple, clear, and easy to find; there are no surprises.

Meaningful - Solutions that add value.
They engage me to truly understand my needs. Based upon my circumstances I am offered relevant solutions that add value.

Dedicated - Acts in my best interest.
They act in my best interest, recognize me as a valued Member, and sincerely provide great service. I can rely on them if I need help, and I know they will resolve an issue quickly.

Leading by example.


You deserve an institution that cares about you, your family and doing business the right way. With so many examples of questionable practices by banks, Credit Union ONE abides by a core set of values that guides every decision made and action taken by our Board of Directors and employees. When it comes to treating people well, CUONE is always working in Michigan Members' best interests.
Experience the Credit Union ONE difference.
Join Now
Related resources

What fees are associated with my Credit Union ONE account?

Access a full list of our account fees.

What are your hours? 

Please visit our Locations & ATMs page.

How do I become a member? 

You can become a member if you live, work, worship, or attend school in the state of Michigan. You can apply for membership online by following the "Join" link a the top of this page.  You can also visit a branch location to apply.

Where are your branches located? 

Please visit our Locations & ATMs page.

How do I navigate through Online Banking? 

Enroll in Online Banking by clicking Log In and then Register Now, following the prompts. Once in Online Banking, click on the gray tabs and select requested items from the menus. For account history, click on the account name from the Account Summary page. If locked out of Online Banking wait 10 minutes for system to be reset (only once per day) or contact Credit Union ONE at 800-451-4292.

How do I become a member of Credit Union ONE?

 If you live, work, worship, or attend school in the State of Michigan, you are eligible for membership. You can apply online or by visiting one of our convenient branch locations.

How do I find a branch location near me? 

Please visit our Locations & ATMs page.

What are you membership requirements?

You're eligible if you work, live, attend school or worship in Michigan. If you have out-of-state ID, we will need proof you meet the requirements. For example, a paystub showing your employer is based in Michigan, a rental agreement or closing documents with your Michigan address or a school ID will suffice.

How do I find a shared branching center? 

Please visit our Locations & ATMs page.

How do I find a shared branching center? 

Our Locations & ATMs page provides a full list. Shared branching allows Credit Union ONE members to use other non-Credit Union ONE credit unions to perform certain transactions. Credit Union ONE is required to perform the following transactions for guest credit union members:

• Account Inquiries
• Withdrawals
• Deposits
• Transfers
• Loan Payments
• Loan Advances
• Statement Prints

Any additional services offered are that discretion of Credit Union ONE. 

What transactions can I perform at a shared branching center? 

Our Locations & ATMs page provides a full list. Shared branching allows Credit Union ONE members to use other non-Credit Union ONE credit unions to perform certain transactions. Credit Union ONE is required to perform the following transactions for guest credit union members:
  • Account Inquiries
  • Withdrawals
  • Deposits
  • Transfers
  • Loan Payments
  • Loan Advances
  • Statement Prints
Any additional services offered are that discretion of Credit Union ONE. 

What is your routing number?

Our routing number is 272479841. Sign up for direct deposit by providing this number and your 10-digit account number to your employer. If the information is needed in writing, we are able to provide a direct deposit letter.

How do I change my address? 

In Online Banking, click on the Profile tab, and then Update Profile.  You can also visit a branch or call the Member Contact Center at 800-451-4292

How do I set up direct deposit? 

Our routing number is 272479841. Sign up for direct deposit by providing this number and your 10-digit account number to your employer. If the information is needed in writing, we are able to provide a direct deposit letter.

I have moved and need to change my address?

In Online Banking, click on the Profile tab, and then Update Profile.  You can also visit a branch or call the Member Contact Center at 800-451-4292

Where can I find Credit Union ONE ATMs? 

Access the "Locations" link at the top of the page. You'll be able to search ATMs by street address or zip code.

How do I close my Credit Union ONE account? 
 

To close a Credit Union ONE account, members can visit any Credit Union ONE branch or call us at 800-451-4292 and a check will be mailed to the address on the account for any remaining balance payable to the member.

Where do I go to find account info?

You can access your account through Online Banking, Mobile Banking, or Telephone Banking. Also, account information is available by calling 800-451-4292 or visiting a branch.

My family member has passed away. How do I close the
account with Credit Union ONE? 

The procedure to close a deceased member's accounts vary depending on if there were joint owners, a beneficiary, if it was a trust, etc. Contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.

What do I need to close my deceased parents account?

The procedure to close a deceased member's accounts vary depending on if there were joint owners, a beneficiary, if it was a trust, etc. Contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.

My friend has passed away and left me in charge of his affairs. How can I close his accounts?

The procedure to close a deceased member's accounts vary depending on if there were joint owners, a beneficiary, if it was a trust, etc. Contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.

Do you offer medallion or signature guarantee?
 

Yes, but please confirm by calling 800-451-4292 to find out if the location you wish to go to has one available and what documents you need to bring. All parties who need the signature guarantee must be current members.