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Read the latest news from Credit Union ONE.
Written by:Credit Union ONE
November 14, 2017
Category: News

Credit Union ONE Opens Relocated Shelby Township Branch

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SHELBY TOWNSHIP, MI – On Monday, November 6, Credit Union ONE opened its relocated, full-service Shelby Township Branch. Located at 55600 Van Dyke Avenue (just north of 25 Mile Rd.), the new branch features added conveniences designed to enhance the member experience, including extended Drive-Up hours and Interactive Teller Machines (ITMs). In celebration of this Grand Opening, Credit Union ONE is offering promotions worth up to $800 and a special rate on 30-month CDs.

“Consumer preferences for branch banking continue to evolve,” says Credit Union ONE President and Chief Executive Officer Gary Moody. “This new branch combines the right mix of technology with very personalized service to deliver a great experience regardless of the reason for your visit. It is exciting to provide a full range of services with expanded hours to better fit our members’ lives and exceed their expectations.”

The particular combination of technology and personalized service at the Shelby Township Branch represents a new model for Credit Union ONE. Instead of staff being utilized for specific transactions (one as “teller,” for example; another for loan services), each Branch Representative at the Shelby Township Branch is able to help members access Credit Union ONE’s full range of services on the spot. The ITMs at the new Shelby Township Branch represent the latest advancements in branch banking and video chat capabilities and provide members with one more way to get personal, one-on-one service. In addition to permitting members to make typical cash withdrawals and balance inquiries, the interactive units can complete advanced transactions, such as scanning, sorting and validating checks and counting cash deposits.

ITMs at the Shelby Township Branch are available in-lobby during regular hours (9 a.m. to 6 p.m. Monday through Friday and 9 a.m. to 2 p.m. on Saturday) and via Drive-Up during extended hours (7 a.m. to 7 p.m. Monday through Friday and 9 a.m. to 2 p.m. on Saturday). This new technology helps Credit Union ONE accommodate members’ busy schedules, while continuing to offer the high level of service members have come to know and trust.

Credit Union ONE encourages the community to visit the new branch to meet on-site staff, try the ITMs, and take advantage of the exciting Grand Opening offers available only at the Shelby Township Branch through January 31, 2018. Members will get $300 when they use their debit card after opening a Cash Back Checking Account; up to $250 when they close on eligible direct auto, boat, RV, motorcycle, and Freedom ONE Loans; and $250 when they close on a First Mortgage, Equity Advantage, Home Equity, or Home Equity Line of Credit Loan. Members who deposit a minimum of $2,500 will also receive 1.4% APY on 30-month CDs.

Credit Union ONE plans an official ribbon cutting ceremony for the new branch in early December.
 
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About Credit Union ONE
Founded in 1938 with 15 members, Credit Union ONE is now one of Michigan’s largest credit unions. With 20 branches in Metro-Detroit, Grand Rapids, and Traverse City, Credit Union ONE serves over 135,000 members across the state. Credit Union ONE is committed to providing exceptional value throughout its members’ lives by delivering outstanding products and services, such as financial planning, retirement, and investment products; insurance and brokerage services; and traditional savings, lending, and checking products. This extensive portfolio of financial services– including one of the most comprehensive mortgage lending programs in the state – makes Credit Union ONE a single source for all of its members’ financial service needs.
Written by:Credit Union ONE
December 04, 2017
Category: News

Continuing Education Scholarship Applications Now Available

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FERNDALE, MI –  Applications for the 2017-2018 Continuing Education Scholarship Program are now available online and in all Credit Union ONE branches.

Any Member must meet the following requirements:
  • Be a member of Credit Union ONE of Michigan for a minimum of six months (in good standing)
  • Be a high school or GED graduate with a gap in education of two years or more
  • Complete a Personal Statement (details within application)
  • Plan to enroll in, beginning in fall of 2018, undergraduate classes at an accredited two or four-year college or university, or an accredited trade or vocational school.
More information about the award and an online application can be found here.
 
Written by:Credit Union ONE
December 15, 2017
Category: News

Credit Union ONE Partners With Beaumont for Radiothon

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Ferndale, Michigan – On Friday December 1st  2017, Credit Union ONE Partnered with Beaumont Children’s for the 11th Annual 96.3 Cares for Kids Radiothon. Credit Union ONE was a Miracle Match Sponsor during the Lunch Time 12:00 pm until 1;00pm time slot.  The Radiothon is held each year and the funds raised are targeted towards a specific cause at Beaumont Children’s.

Seventeen Credit Union ONE Employees also volunteered for a two hour time slot to answer phones and collect pledges that were being called in. For the day through the efforts of the Volunteers, Sponsors, Radio Station 96.3 and the many dedicated Beaumont Employees who yearly stage this event, over $90,000.00 was raised. “ We truly appreciate the opportunity to bring in our Employee Volunteers for this great event” said Judi Desilets, Director of Corporate Events. “ The chance to Sponsor and present a Corporate Donation at such an important event is really fantastic” said John Kozich, Vice President of Community Relations. “ Our Partnership with Beaumont goes back many years, and it is always good to help out”.  
 
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About Credit Union ONE
Founded in 1938 with 15 members, Credit Union ONE is now one of Michigan’s largest credit unions. With 20 branches in Metro-Detroit, Grand Rapids, and Traverse City, Credit Union ONE serves over 135,000 members across the state. Credit Union ONE is committed to providing exceptional value throughout its members’ lives by delivering outstanding products and services, such as financial planning, retirement, and investment products; insurance and brokerage services; and traditional savings, lending, and checking products. This extensive portfolio of financial services– including one of the most comprehensive mortgage lending programs in the state – makes Credit Union ONE a single source for all of its members’ financial service needs.
 
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If you're a media member, this information provides a summary of CUONE's origins and operations. If you have additional questions, please contact Donna Reid at Donna_Reid@cuone.org or 248-584-5088.

What fees are associated with my Credit Union ONE account?

Access a full list of our account fees.

What are your hours? 

Please visit our Locations & ATMs page.

Do you notarize? 

Credit Union ONE offers Notary services for members at no charge. Please visit any of our branch locations for this service. A notary public is an officer commissioned by the Michigan Secretary of State to serve as an unbiased and impartial witness. The most common function of the notary is to prevent fraud by attesting to the identity of a person signing a document. Notarization on a document certifies that the person whose signature is entered on the document personally appeared before the notary, established his or her identity, and personally signed the document in the presence of the notary.

How do I obtain my previous year tax information (1099 Form)?

If you earned $10 or more in interest in the previous year, you were mailed a 1099-INT form at the end of January. If you need another copy of your 1099-INT, please visit one of our branches. If you earned less than $10 in interest in the previous year, you will not receive a 1099-INT. However, the interest you earned is listed in your December statement, which can be viewed in Online Banking.

How do I become a member of Credit Union ONE?

If you live, work, worship, or attend school in the State of Michigan, you are eligible for membership. You can apply online or by visiting one of our convenient branch locations.

Where are your branches and ATMs located? 

Please visit our Locations & ATMs page.

How do I navigate through Online Banking? 

Enroll in Online Banking by clicking Log In and then Register Now, following the prompts. Once in Online Banking, click on the gray tabs and select requested items from the menus. For account history, click on the account name from the Account Summary page. If locked out of Online Banking wait 10 minutes for system to be reset (only once per day) or contact Credit Union ONE at 800-451-4292.

What are you membership requirements?

You're eligible if you work, live, attend school or worship in Michigan. If you have out-of-state ID, we will need proof you meet the requirements. For example, a paystub showing your employer is based in Michigan, a rental agreement or closing documents with your Michigan address or a school ID will suffice.

How do I find a shared branching center? 

Our Locations & ATMs page provides a full list. Shared branching allows Credit Union ONE members to use other non-Credit Union ONE credit unions to perform certain transactions. Credit Union ONE is required to perform the following transactions for guest credit union members:

• Account Inquiries
• Withdrawals
• Deposits
• Transfers
• Loan Payments
• Loan Advances
• Statement Prints

Any additional services offered are that discretion of Credit Union ONE. 

What is your routing number?

Our routing number is 272479841. Sign up for direct deposit by providing this number and your 10-digit account number to your employer. If the information is needed in writing, we are able to provide a direct deposit letter.

How do I change my address? 

In Online Banking, click on the Profile tab, and then Update Profile.  You can also visit a branch or call the Member Contact Center at 800-451-4292

I have moved and need to change my address?

In Online Banking, click on the Profile tab, and then Update Profile.  You can also visit a branch or call the Member Contact Center at 800-451-4292

How do I close my Credit Union ONE account? 
 

To close a Credit Union ONE account, members can visit any Credit Union ONE branch or call us at 800-451-4292 and a check will be mailed to the address on the account for any remaining balance payable to the member.

Where do I go to find account info?

You can access your account through Online Banking, Mobile Banking, or Telephone Banking. Also, account information is available by calling 800-451-4292 or visiting a branch.

What is a Garnishment?

A garnishment is a court order whereby a member's property or money are in possession or under control of another and applied as payment for their debt to a third party. A levy is a proceeding in which money is obtained for the payment of taxes that are past due. When members are served with a garnishment or levy, they must call and email Admin Services with the information and fax the documents to 248-584-5446. If the member questions a garnishment or levy, they can contact the filing court, the IRS, or the State of Michigan to file an objection. A phone number of the attorney will be in the account notes. By law, Credit Union ONE must follow the garnishment/levy orders.

My family member has passed away. How do I close the
account with Credit Union ONE? 

The procedure to close a deceased member's accounts vary depending on if there were joint owners, a beneficiary, if it was a trust, etc. Contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.

What do I need to close my deceased parents account?

The procedure to close a deceased member's accounts vary depending on if there were joint owners, a beneficiary, if it was a trust, etc. Contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.

Do you offer medallion or signature guarantee?
 

Yes, but please confirm by calling 800-451-4292 to find out if the location you wish to go to has one available and what documents you need to bring. All parties who need the signature guarantee must be current members.