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Read the latest news from Credit Union ONE.
Written by:Credit Union ONE
April 24, 2020
Category: News

Credit Union ONE Works with Members During COVID-19

Today, Credit Union ONE signed on to the State of Michigan’s MiMortgage Relief Partnership.  As a member-owned community cooperative, Credit Union ONE lives by the credit union philosophy of people helping people.  This philosophy does not just exist in a time of state or national crises, but in a member’s own individual financial crisis no matter when it occurs. 

Prior to entering into this partnership, Credit Union ONE had already taken proactive steps to work with ALL members seeking relief on any of their loans, including mortgage loans.  Additionally, Credit Union ONE has gone beyond what the MiMortgage Relief Partnership provides and what the federal Coronavirus Aid, Relief, and Economic Security (CARES) Act requires.  Since a State of Emergency was declared in the State of Michigan, Credit Union ONE has:
  • Provided and automated 3-month loan payment deferral program for over 38,000 consumer loans, including credit cards, home equity loans, and home equity lines of credit.
  • Provided mortgage payment forbearance accounting for $4 million in mortgage balances.
  • Instituted a financial relief loan that has provided over $421,850 to members with another $94,000 in process.
  • Instituted a fee waiver program.
  • Suspended Certificate of Deposit early withdrawal penalties.
  • Waived fees associated with the loan skip-a-payment program.
  • Increased ATM withdrawal and debit card cash limits.
  • Approval of 116 SBA Paycheck Protection Program loans totaling over $22 million.
The actions taken by Credit Union ONE to assist members in their time of need epitomizes how it has served its members since its founding in 1938 through its core values of integrity, respect, financial stewardship, and member commitment. While Credit Union ONE is happy to sign on to the partnership, it was not needed for Credit Union ONE to take the action its members deserve and need.  Credit Union ONE was there for its members yesterday, is with its members today, and will be there for its members tomorrow, regardless of the circumstances.  

Credit Union ONE is headquartered in Ferndale, Michigan.  Organized in 1938 by five people with $51, the credit union now has approximately $1.5 billion in assets and provides over 130,000 members with consumer and commercial banking services such as mortgages, credit cards, auto financing, commercial lending and deposit products via digital platforms and 25 branches located in Southeast Michigan, Grand Rapids, and Traverse City.  Through its affiliation with Hantz Financial Services, members have access to a comprehensive range of investment, insurance, estate/tax planning, and advisory services. Credit Union ONE also participates in the CO-OP Network, providing members access to nearly 30,000 surcharge-fee ATMs and 5,600 branches across the Unites States.
Written by:
January 08, 2020
Category: News

Credit Union ONE collects for Forgotten Harvest and Toys For Tots

image to support article about Credit Union ONE collects for Forgotten Harvest and Toys For Tots
Ferndale, Michigan – Members and Employees from Credit Union ONE donated generously to the annual Toys for Tots and Forgotten Harvest Holiday collection program. Collection boxes were set out as of Thanksgiving in all branch offices of the Credit Union, and no time was wasted in filling the boxes with food and toys. 2019 was once again a very generous and giving year, similar to many over the last 16 years. Over 700 pounds of food was collected for Forgotten Harvest, and a large  van was filled from front to back for the Toys For Tots program.

“Each year the donations seem to be larger and larger, and our Members and Employees really participate to make this very successful”, said John Kozich Vice President of Community Relations of Credit Union ONE. This truly supports our organizational values and the work that is done in the communities we serve”.
Written by:Credit Union ONE
November 20, 2019
Category: News

Credit Union ONE and St. Clair Shores Kiwanis deliver Dictionaries

image to support article about Credit Union ONE and St. Clair Shores Kiwanis deliver Dictionaries
Ferndale, Michigan – Credit Union ONE for the third year sponsored and partnered with the Shorewood St. Clair Shores Kiwanis, to provide all eight hundred third grade students in St. Clair Shores with their own new dictionary and reference book.  Over twelve schools public, private and charter, were included in the program that was completed in early November. The dictionaries are full of learning material and include information on the United States Presidents, States of the United States, Sign Language, Braille, Maps and Multiplication Tables, among many other interesting learning opportuinities.

The books are delivered to each classroom by represenatives from the Kiwanis and Credit Union ONE. This is now over ten years that the Kiwanis have been involved with this program. “ The kids and teachers really appreciate this project, and I want to thank Credit Union ONE for being the sponsor of one of our favorite programs” said Dr. Carl Papa, President of the St. Clair Shores Kiwanis.

The presentations are scheduled in advance with each school and classroom.” The excitement of the children when they each get a book is really great” said John Kozich, Vice President of Community Relations. “ This is a good way for us to give back to the schools and the community, and to provide some much needed learning materials”.
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Contact Us
If you're a media member, this information provides a summary of CUONE's origins and operations. If you have additional questions, please contact Donna Reid at or 248-584-5088.

What are your hours? 

Please visit our Locations & ATMs page.

Do you notarize? 

Credit Union ONE offers Notary services for members at no charge. Please visit any of our branch locations for this service. A notary public is an officer commissioned by the Michigan Secretary of State to serve as an unbiased and impartial witness. The most common function of the notary is to prevent fraud by attesting to the identity of a person signing a document. Notarization on a document certifies that the person whose signature is entered on the document personally appeared before the notary, established his or her identity, and personally signed the document in the presence of the notary.

How do I obtain my previous year tax information (1099 Form)?

If you earned $10 or more in interest in the previous year, you were mailed a 1099-INT form at the end of January. If you need another copy of your 1099-INT, please visit one of our branches. If you earned less than $10 in interest in the previous year, you will not receive a 1099-INT. However, the interest you earned is listed in your December statement, which can be viewed in Online Banking.

Where are your branches and ATMs located? 

Please visit our Locations & ATMs page.

How do I navigate through Online Banking? 

Enroll in Online Banking by clicking Log In and then Register Now, following the prompts. Once in Online Banking, use the menu widgets on the left-hand side to choose a feature you would like to use.  Watch this Online Banking Navigation Video to learn more.

How do I become a member of Credit Union ONE?

If you live, work, worship, or attend school in the State of Michigan, you are eligible for membership. You can apply online or by visiting one of our convenient branch locations.

What are you membership requirements?

You're eligible if you work, live, attend school or worship in Michigan. If you have out-of-state ID, we will need proof you meet the requirements. For example, a paystub showing your employer is based in Michigan, a rental agreement or closing documents with your Michigan address or a school ID will suffice.

How do I close my Credit Union ONE account? 

To close a Credit Union ONE account, members can visit any Credit Union ONE branch or call us at 800-451-4292 and a check will be mailed to the address on the account for any remaining balance payable to the member.

Where do I go to find account info?

You can access your account through Online Banking, Mobile Banking, or Telephone Banking. Also, account information is available by calling 800-451-4292 or visiting a branch.

How do I find a shared branching center? 

Our Locations & ATMs page provides a full list. Shared branching allows Credit Union ONE members to use other non-Credit Union ONE credit unions to perform certain transactions. Credit Union ONE is required to perform the following transactions for guest credit union members:

• Account Inquiries
• Withdrawals
• Deposits
• Transfers
• Loan Payments
• Loan Advances
• Statement Prints

Any additional services offered are that discretion of Credit Union ONE. 

What is your routing number?

Our routing number is 272479841. Sign up for direct deposit by providing this number and your 10-digit account number to your employer. If the information is needed in writing, we are able to provide a direct deposit letter.

What is a Garnishment?

A garnishment is a court order whereby a member's property or money are in possession or under control of another and applied as payment for their debt to a third party. A levy is a proceeding in which money is obtained for the payment of taxes that are past due. When members are served with a garnishment or levy, they must call and email Admin Services with the information and fax the documents to 248-584-5446. If the member questions a garnishment or levy, they can contact the filing court, the IRS, or the State of Michigan to file an objection. A phone number of the attorney will be in the account notes. By law, Credit Union ONE must follow the garnishment/levy orders.

My family member has passed away. How do I close the
account with Credit Union ONE? 

The procedure to close a deceased member's accounts vary depending on if there were joint owners, a beneficiary, if it was a trust, etc. Contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.

What do I need to close my deceased parents account?

The procedure to close a deceased member's accounts vary depending on if there were joint owners, a beneficiary, if it was a trust, etc. Contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.

Do you offer medallion or signature guarantee?

Yes, but please confirm by calling 800-451-4292 to find out if the location you wish to go to has one available and what documents you need to bring. All parties who need the signature guarantee must be current members.