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Read the latest news from Credit Union ONE.
Written by:Credit Union ONE
August 03, 2021
Category: News

Credit Union ONE Recognized for Products and Resources Aimed at Helping Members Achieve Financial Independence.

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Credit Union ONE is proud to ensure our members have the best advantages when it comes to savings, loans, lines of credit, and other financial resources. We are also proud to serve the state of Michigan by expanding homeownership and providing financial relief solutions whenever possible.

We’ve recently been recognized for our commitment to our members and community by, an online site that informs and educates Americans on reliable resources for improving their credit health. The BadCredit article emphasized our dedication to saving members more in offering solutions to avoiding atm fees and other money management. Credit Union ONE also offers members specialized products to help improve credit scores and habits. One of our most popular specialized products is the Credit Builder Loan, which helps members raise their credit score to qualify for more beneficial products in the future. Another is its secured credit card, which serves the same purpose. Lastly, Credit Union ONE takes pride in our quickness to act and help bolster the financial well-being of our members during the COVID-19 crisis. We offered a 90-day payment waiver and extensions for members that had loans with us but were struggling financially. To help those frontline essential workers who need additional help, Credit Union ONE offered everyday loans with little to no restrictions. We are proud to do our part for the community and our members during these difficult times.

You can view the full article by clicking here.

Written by:Credit Union ONE
March 10, 2021
Category: News

Credit Union ONE Recognized for Innovative Services and Community Outreach Efforts

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Credit Union ONE has been proudly serving our Michigan community and member for almost 90 years. Even though we’ve been around for a long time, we still offer our members modern-day banking services and products suited to their needs and financial situation such as Credit Builder Loan, Low-Interest Rate Credit Cards, and competitive Home Mortgage Rates.  

We’ve recently been recognized for our achievements and community involvement by, an online site that offers fiscal education and advice on services offered by different financial institutions. The CardRates article highlighted our reputable Credit Building programs that we offer to members to help improve their credit after financial mistakes or with limited credit history. Credit Union ONE is dedicated to our members' financial well-being by offering a Credit Builder Loan, Secured Credit Card, and Second Chance Checking Account. We were also recognized for our continual activism in the community including our literacy programs aimed at members of all ages as well as our charity involvement such as sponsorships, donations, and volunteerism.

You can view the full article by clicking here.

Written by:Credit Union ONE
April 24, 2020
Category: News

Credit Union ONE Works with Members During COVID-19

Today, Credit Union ONE signed on to the State of Michigan’s MiMortgage Relief Partnership.  As a member-owned community cooperative, Credit Union ONE lives by the credit union philosophy of people helping people.  This philosophy does not just exist in a time of state or national crises, but in a member’s own individual financial crisis no matter when it occurs. 

Prior to entering into this partnership, Credit Union ONE had already taken proactive steps to work with ALL members seeking relief on any of their loans, including mortgage loans.  Additionally, Credit Union ONE has gone beyond what the MiMortgage Relief Partnership provides and what the federal Coronavirus Aid, Relief, and Economic Security (CARES) Act requires.  Since a State of Emergency was declared in the State of Michigan, Credit Union ONE has:
  • Provided and automated 3-month loan payment deferral program for over 38,000 consumer loans, including credit cards, home equity loans, and home equity lines of credit.
  • Provided mortgage payment forbearance accounting for $4 million in mortgage balances.
  • Instituted a financial relief loan that has provided over $421,850 to members with another $94,000 in process.
  • Instituted a fee waiver program.
  • Suspended Certificate of Deposit early withdrawal penalties.
  • Waived fees associated with the loan skip-a-payment program.
  • Increased ATM withdrawal and debit card cash limits.
  • Approval of 116 SBA Paycheck Protection Program loans totaling over $22 million.
The actions taken by Credit Union ONE to assist members in their time of need epitomizes how it has served its members since its founding in 1938 through its core values of integrity, respect, financial stewardship, and member commitment. While Credit Union ONE is happy to sign on to the partnership, it was not needed for Credit Union ONE to take the action its members deserve and need.  Credit Union ONE was there for its members yesterday, is with its members today, and will be there for its members tomorrow, regardless of the circumstances.  

Credit Union ONE is headquartered in Ferndale, Michigan.  Organized in 1938 by five people with $51, the credit union now has approximately $1.5 billion in assets and provides over 130,000 members with consumer and commercial banking services such as mortgages, credit cards, auto financing, commercial lending and deposit products via digital platforms and 25 branches located in Southeast Michigan, Grand Rapids, and Traverse City.  Through its affiliation with Hantz Financial Services, members have access to a comprehensive range of investment, insurance, estate/tax planning, and advisory services. Credit Union ONE also participates in the CO-OP Network, providing members access to nearly 30,000 surcharge-fee ATMs and 5,600 branches across the Unites States.
Written by:
January 08, 2020
Category: News

Credit Union ONE collects for Forgotten Harvest and Toys For Tots

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Ferndale, Michigan – Members and Employees from Credit Union ONE donated generously to the annual Toys for Tots and Forgotten Harvest Holiday collection program. Collection boxes were set out as of Thanksgiving in all branch offices of the Credit Union, and no time was wasted in filling the boxes with food and toys. 2019 was once again a very generous and giving year, similar to many over the last 16 years. Over 700 pounds of food was collected for Forgotten Harvest, and a large  van was filled from front to back for the Toys For Tots program.

“Each year the donations seem to be larger and larger, and our Members and Employees really participate to make this very successful”, said John Kozich Vice President of Community Relations of Credit Union ONE. This truly supports our organizational values and the work that is done in the communities we serve”.
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Contact Us
If you're a media member, this information provides a summary of CUONE's origins and operations. If you have additional questions, please contact Donna Reid at or 248-584-5088.

What are your hours? 

Please visit our Locations & ATMs page.

Do you notarize? 

Credit Union ONE offers Notary services for members at no charge. Please visit any of our branch locations for this service. A notary public is an officer commissioned by the Michigan Secretary of State to serve as an unbiased and impartial witness. The most common function of the notary is to prevent fraud by attesting to the identity of a person signing a document. Notarization on a document certifies that the person whose signature is entered on the document personally appeared before the notary, established his or her identity, and personally signed the document in the presence of the notary.

How do I obtain my previous year tax information (1099 Form)?

If you earned $10 or more in interest in the previous year, you were mailed a 1099-INT form at the end of January. If you need another copy of your 1099-INT, please visit one of our branches. If you earned less than $10 in interest in the previous year, you will not receive a 1099-INT. However, the interest you earned is listed in your December statement, which can be viewed in Online Banking.

Where are your branches and ATMs located? 

Please visit our Locations & ATMs page.

How do I navigate through Online Banking? 

Enroll in Online Banking by clicking Log In and then Register Now, following the prompts. Once in Online Banking, use the menu widgets on the left-hand side to choose a feature you would like to use.  Watch this Online Banking Navigation Video to learn more.

How do I become a member of Credit Union ONE?

If you live, work, worship, or attend school in the State of Michigan, you are eligible for membership. You can apply online or by visiting one of our convenient branch locations.

What are you membership requirements?

You're eligible if you work, live, attend school or worship in Michigan. If you have out-of-state ID, we will need proof you meet the requirements. For example, a paystub showing your employer is based in Michigan, a rental agreement or closing documents with your Michigan address or a school ID will suffice.

How do I close my Credit Union ONE account? 

To close a Credit Union ONE account, members can visit any Credit Union ONE branch or call us at 800-451-4292 and a check will be mailed to the address on the account for any remaining balance payable to the member.

Where do I go to find account info?

You can access your account through Online Banking, Mobile Banking, or Telephone Banking. Also, account information is available by calling 800-451-4292 or visiting a branch.

How do I find a shared branching center? 

Our Locations & ATMs page provides a full list. Shared branching allows Credit Union ONE members to use other non-Credit Union ONE credit unions to perform certain transactions. Credit Union ONE is required to perform the following transactions for guest credit union members:

• Account Inquiries
• Withdrawals
• Deposits
• Transfers
• Loan Payments
• Loan Advances
• Statement Prints

Any additional services offered are that discretion of Credit Union ONE. 

What is your routing number?

Our routing number is 272479841. Sign up for direct deposit by providing this number and your 10-digit account number to your employer. If the information is needed in writing, we are able to provide a direct deposit letter.

What is a Garnishment?

A garnishment is a court order whereby a member's property or money are in possession or under control of another and applied as payment for their debt to a third party. A levy is a proceeding in which money is obtained for the payment of taxes that are past due. When members are served with a garnishment or levy, they must call and email Admin Services with the information and fax the documents to 248-584-5446. If the member questions a garnishment or levy, they can contact the filing court, the IRS, or the State of Michigan to file an objection. A phone number of the attorney will be in the account notes. By law, Credit Union ONE must follow the garnishment/levy orders.

My family member has passed away. How do I close the
account with Credit Union ONE? 

The procedure to close a deceased member's accounts vary depending on if there were joint owners, a beneficiary, if it was a trust, etc. Contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.

What do I need to close my deceased parents account?

The procedure to close a deceased member's accounts vary depending on if there were joint owners, a beneficiary, if it was a trust, etc. Contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.

Do you offer medallion or signature guarantee?

Yes, but please confirm by calling 800-451-4292 to find out if the location you wish to go to has one available and what documents you need to bring. All parties who need the signature guarantee must be current members.