Welcome to Next-Level
Digital Banking

At Credit Union ONE, we're always seeking new ways to help our members streamline their banking experience and achieve the highest level of convenience. That's why we're excited to introduce you to Next-Level Digital Banking!

Take a Tour of Next-Level Digital Banking

You have access to several new features and services to help manage your accounts from the comfort and convenience of anywhere:

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Quick Log In - Use your Fingerprint or Face I.D. to quickly Log In

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Budgets and Savings Goals – Establish a monthly budget, track spending and create savings goals with timelines to track your progress

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Snapshot – Check balances from anywhere using your smartphone, smartwatch or tablet without logging in

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Online Bill Pay – You decide who you want to pay, and we'll pay them electronically, as soon as the next business day

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Alerts – Schedule account alerts so you can stay on top of your account activity

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Mobile Check Deposit – Deposit checks from anywhere

Welcome to Digital Banking

We understand you're busy and want to decide when and where you bank. That's why we offer Next-Level digital banking solutions that allow you to securely and quickly do your banking digitally, so you can get back to life.

Steps to take to get started using Digital Banking

  1. Log In to Online Banking
  2. Download the NEW Credit Union ONE Mobile App and Delete your existing CUONE Mobile App
  3. Set up Alerts
  4. Learn more about all the great new features available with our Next-Level Digital Banking Platform

View a detailed video of our NEW Online Banking navigation

View a detailed video of our NEW Mobile App navigation

Credit Union ONE Online Banking
Computers

Use Online Banking on personal computers and laptops and to set up Budgets and Savings Goals.

Credit Union ONE Mobile App
Mobile Apps

Use the Mobile App on smartphones, smartwatches and tablets for the best viewing experience and to deposit checks, check balances without logging in and receive alerts on your mobile devices.

  1. Visit cuone.org. Click "Log In" and enter your username to begin.
  2. From the Digital Banking Log In Page, reenter Username.
  3. Enter the temporary password, which is:
    • The last 6 digits of your Social Security Number
    • The first initials of both your first and last name, capitalized
    • Your 5-digit zip code
    • (example: 456789JC48820)
    Click "Log In."
  4. Enter new password. Password must meet security requirements.
    • At least 8 characters in length
    • At least 1 lower case letter
    • At least 1 upper case letter
    • At least 1 number
    • At least 1 special character (' . - _ ! # ^ ~)
    Click "Continue" to proceed.
  5. Confirm contact information is accurate and up-to-date. Click "Continue."
  6. Review and accept Online Banking disclosure. Check the "I Agree" box. Click “Open PDF” link for code. Enter PDF access confirmation code. Click "Continue."
  7. Begin your Next-Level Online Banking experience from the Dashboard page.

  1. Visit the Apple® App Store or Google Play
  2. Search for "NEW Credit Union ONE."
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  3. Tap "Get" or "Install."
  4. Uninstall or delete your existing CUONE Mobile App.

  1. Log In to Digital Banking.
  2. Locate and click the Settings menu widget.
  3. Click "Notifications."
  4. To set up or change an alert, click the gear icon or tap on "Alert" and tap "Change."
  5. Enable the Alert ON/OFF.
  6. Select the account the Alert will apply to.
  7. Select email, SMS or push delivery.
  8. Save changes.

  1. Log In to Digital Banking
  2. Locate and click the "Bill Pay" menu widget
    Bill Pay
  3. Agree to Bill Pay disclosure and click "Continue"
  4. Click "Add Payee/Manage Payees" and choose whether you’re paying a business or a person.  Click "Next"
  5. Enter requested payee and account information
  6. Click "Save/Continue"
  7. Complete verification process

After your upgrade to Next-Level Digital Banking, you will need to reestablish any external connections.

Please click to view instructions for linking your external money management software.

Mint

Quicken

QuickBooks

Questions?

Learn more about your transition to our new digital banking platform and read answers to your most commonly asked questions.



Need help?

Call 800-451-4292
Monday – Friday: 7:30 a.m. – 8:00 p.m.
Saturday: 9:00 a.m. – 3:00 p.m.

Insured by NCUA
©2020 Credit Union ONE. All Rights Reserved.