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Resource Center


At Credit Union ONE, the safety and well-being of our members and employees is our highest priority. We appreciate your patience as we continue to serve your financial needs.

Branch Access

While services will be limited at these locations, remote tools that provide 24/7 access are available.

Shared branching services are not available at this time.

Though this temporary decision was difficult to make, we feel it is our obligation to proactively put our members' and employees’ safety first, and do our part in helping to minimize the spread of this virus.

While our highest priority is safety, please be assured we are dedicated to providing you with continued access to accounts and services. Credit Union ONE has long been committed to digital service delivery and flexible work spaces. Please know we have operational infrastructure that allows us to deliver the level and quality of service you expect from us in these unique circumstances.

24/7 Remote Access - We encourage you to access your accounts from home 24/7 using our remote tools: If you need help using or enrolling in any of these remote tools, please call the Member Contact Center at 800-451-4292


Stimulus Payments

Most Michigan residents are eligible to receive a Stimulus payment, even if you have low or no income and don’t file taxes. This payment, also known as an Economic Impact Payment will be automatic for most members, but some members may need to take action to receive their stimulus payment.

Not sure if you're eligible?

Check status of your payment

Check the status of your stimulus payment here https://sa.www4.irs.gov/irfof-wmsp/notice

How and when will I receive my payment if I qualify?

If you provided your bank account information on your tax return
Your stimulus payment will automatically be deposited into the account provided on your most recent filed tax return (2018 or 2019). Payments began posting on April 15 and will take several weeks to complete the process. Check on the status of your payment here

If you worked with a tax preparer and received your refund from them and not the IRS
You should contact your tax preparer about your stimulus payment if you received your refund as a refund loan or advance through your preparer.

How Can I Protect Myself from Fraud?

During these challenging times, fraudsters are trying to take advantage of members, so it is important to be aware of anyone seeking information about your stimulus payment. Please be aware that the IRS and Credit Union ONE will never call, email or text you seeking information about your stimulus payment.

If you receive a paper check for your tax return

Members that filed a tax return in 2018 or 2019 but did not opt for direct deposit of a refund may provide the IRS with their bank account information to receive their payment via ACH here or you can wait for a check to be mailed. Stimulus checks began being mailed April 18, and will continue to be mailed weekly until completed. Check the status of your stimulus payment here Checks can be deposited through mobile check deposit using the Credit Union ONE Mobile App.

If you worked with a tax preparer service or tax preparer software

You should contact your tax preparer or provider of the software to discuss your stimulus payment.

*Visit IRS.gov for more information and to confirm your eligibility.

Mortgage Relief

Credit Union ONE has signed on to the State of Michigan's MiMortgage Relief Partnership. As a member-owned community cooperative, Credit Union ONE lives by the credit union philosophy of people helping people. This philosophy does not just exist in a time of state or national crises, but in a member's own individual financial crisis no matter when it occurs.

Credit Union ONE mortgages are serviced by our affiliate, Member First Mortgage (MFM). MFM will work with members pursuant to the State of Michigan’s MiMortgage Relief Partnership. Please contact MFM at 866-636-1053 regarding eligibility for mortgage payment relief.  If you do not make your mortgage payment to “Credit Union ONE” it is likely your loan is not affiliated with Credit Union ONE.  Please contact the mortgage servicer you send your payment to regarding eligibility for mortgage payment relief.


Fraud Alert

We are tracking several scam attempts related to COVID-19 and economic stimulus payments. Here are a few things you should know:

  1. You don’t need to do anything. As long as you filed taxes for 2018 and/or 2019, the federal government likely has the information it needs to send you your money.
  2. Do not give anyone your personal information to “sign-up” for your relief check.
  3. To set up direct deposit of your check, communicate only with the IRS at irs.gov/coronavirus. And you only need to do this if you didn’t give the IRS your bank information on your 2018 or 2019 return.
  4. No one has early access to this money. Anyone that claims to is a scammer.

 

Learn more about protecting yourself and active scams at ftc.gov.


What we are doing

Activated Business Continuity Plan - We have extensive Business Continuity/Pandemic Response plans in place to handle situations such as this, and they have been activated. A cross-disciplinary team was assembled in January to monitor and respond to the COVID-19 emergency. This team meets daily to assess the situation and has proactively initiated measures to ensure the safety and well-being of members and employees, and continuity in our operations.

Modified Cleaning Procedures - We have modified our cleaning procedures to implement best practices as recommended by the U.S. Centers for Disease Control and Prevention (CDC).

Employee Work-Related Travel and Vendor Visitor Access - All work-related travel has been suspended in addition to all Non-essential vendor visitor visits.

Is my money safe?

Yes. Your savings are federally insured up to $250,000 and backed by the full faith and credit of the United States Government.

We are here to help

Financial Hardship - If you are facing a hardship related to COVID-19 please reach out to us at 800-451-4292 to discuss your situation.

Fraud Alert - We caution that fraudsters will seek to take advantage of this emergency. Please be aware Credit Union ONE would never initiate an unsolicited request for your personal information via email. 

Credit Union ONE will continue to monitor and assess information from the World Health Organization, CDC, financial regulators, as well as local authorities. As this situation unfolds we anticipate additional measures will be necessary to protect employees and members, and we ask for your patience and understanding. Although we will provide updates as necessary, we strongly encourage you to visit the CDC website for the most up-to-date information and guidance. 

As we navigate this time of uncertainty together, Credit Union ONE wants to reaffirm our Core Purpose: To meet our members’ financial services needs throughout their lifetimes. We sincerely hope you and your loved ones are well, and please know that we are here if you need us.
 
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