COVID-19 Update

 

At Credit Union ONE, the safety and well-being of our members and employees is our highest priority. As we monitor the spread of COVID-19, we want to keep you updated on what Credit Union ONE is doing to respond to this public health emergency.
 

Branch Access

Starting Tuesday, March 24, branch service will be provided via drive-thru only.

While services will be limited at these locations, remote tools that provide 24/7 access are available.

Though this temporary decision was difficult to make, we feel it is our obligation to proactively put our members' and employees’ safety first, and do our part in helping to minimize the spread of this virus.

Drive-Thru Services

• Cash Advances
• Cash Withdrawals
• Cashier’s Checks / Money Orders
• Debit Card Reissue

Shared branching services are not available at this time.

What we are doing

Activated Business Continuity Plan - We have extensive Business Continuity/Pandemic Response plans in place to handle situations such as this, and they have been activated. A cross-disciplinary team was assembled in January to monitor and respond to the COVID-19 emergency. This team meets daily to assess the situation and has proactively initiated measures to ensure the safety and well-being of members and employees, and continuity in our operations.

Modified Cleaning Procedures - We have modified our cleaning procedures to implement best practices as recommended by the U.S. Centers for Disease Control and Prevention (CDC).

Employee Work-Related Travel and Vendor Visitor Access - All work-related travel has been suspended in addition to all Non-essential vendor visitor visits.

We are here to help

While our highest priority is safety, please be assured we are dedicated to providing you with continued access to accounts and services. Credit Union ONE has long been committed to digital service delivery and flexible work spaces. Please know we have operational infrastructure that allows us to deliver the level and quality of service you expect from us in these unique circumstances.

24/7 Remote Access - We encourage you to access your accounts from home 24/7 using our remote tools:

• CUONE Mobile App - Allows you to deposit checks, pay bills, transfer money, check balances
• Online Banking - Allows you to deposit checks, pay bills, transfer money, check balances
• 24-Hour Telephone Banking - Allows you to transfer money, check balances and verify cleared checks and deposits
• ATMs and Interactive Teller Machines (ITMs) - Allows you to withdraw cash, deposit checks and check balances

If you need help using or enrolling in any of these remote tools, please call the Member Contact Center at 800-451-4292

Financial Hardship - If you are facing a hardship related to COVID-19 please reach out to us at 800-451-4292 to discuss your situation.

Fraud Alert - We caution that fraudsters will seek to take advantage of this emergency. Please be aware Credit Union ONE would never initiate an unsolicited request for your personal information via email. 

Credit Union ONE will continue to monitor and assess information from the World Health Organization, CDC, financial regulators, as well as local authorities. As this situation unfolds we anticipate additional measures will be necessary to protect employees and members, and we ask for your patience and understanding. Although we will provide updates as necessary, we strongly encourage you to visit the CDC website for the most up-to-date information and guidance. 

As we navigate this time of uncertainty together, Credit Union ONE wants to reaffirm our Core Purpose: To meet our members’ financial services needs throughout their lifetimes. We sincerely hope you and your loved ones are well, and please know that we are here if you need us.