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When you're managing your monthly bills, it's easy to lose track of one and get dinged with a late fee. With Credit Union ONE's Bill Pay, you can keep track of your payments through Online Banking by scheduling electronic payments to arrive before your bill is due. It's the most convenient way for our Michigan members to schedule, track, organize and pay bills online in one location. To enroll in Bill Pay, just sign in to Online Banking and select the Pay Bills option.

Start using Bill Pay today.
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How do I pay a bill in Online Banking? 

Online Bill Pay in Online Banking: To add a payee type the payee name in the “Add a Bill:” field. Any payee that appears in the drop down list has an electronic relationship with Bill Pay and payments can be sent as soon as the next business day. If the payee name does not show in that field a check will be issued and mailed to the payee.  Electronic payments will be received by the payee within 2 business days and will be deducted from your checking account at time the payment is sent. Check payments will be received within 5 business days and will be deducted from your checking account when the payee negotiates the check. Bill Pay is still making the payment on their behalf, however, when FIS tries to collect the payment, they are not able to debit those funds and they block Bill Pay.   Blocked accounts will be reviewed and  unblocked once any owed funds are paid. Questons or issues with past payments can be researched by submitting a Bill Pay Support form to FIS for further review.

My Bill Pay is blocked and will not let me make payments?

Online Bill Pay in Online Banking: To add a payee type the payee name in the “Add a Bill:” field. Any payee that appears in the drop down list has an electronic relationship with Bill Pay and payments can be sent as soon as the next business day. If the payee name does not show in that field a check will be issued and mailed to the payee.  Electronic payments will be received by the payee within 2 business days and will be deducted from your checking account at time the payment is sent. Check payments will be received within 5 business days and will be deducted from your checking account when the payee negotiates the check. Bill Pay is still making the payment on their behalf, however, when FIS tries to collect the payment, they are not able to debit those funds and they block Bill Pay.   Blocked accounts will be reviewed and  unblocked once any owed funds are paid. Questons or issues with past payments can be researched by submitting a Bill Pay Support form to FIS for further review.

Why didn't my bill get paid?

Online Bill Pay in Online Banking: To add a payee type the payee name in the “Add a Bill:” field. Any payee that appears in the drop down list has an electronic relationship with Bill Pay and payments can be sent as soon as the next business day. If the payee name does not show in that field a check will be issued and mailed to the payee.  Electronic payments will be received by the payee within 2 business days and will be deducted from your checking account at time the payment is sent. Check payments will be received within 5 business days and will be deducted from your checking account when the payee negotiates the check. Bill Pay is still making the payment on their behalf, however, when FIS tries to collect the payment, they are not able to debit those funds and they block Bill Pay.   Blocked accounts will be reviewed and  unblocked once any owed funds are paid. Questons or issues with past payments can be researched by submitting a Bill Pay Support form to FIS for further review.

A check was issued through Online Banking Bill Pay and the merchant did not receive the check. What do I do? 

Contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch  for assistance.

How do stop payment on a bill pay check?

Contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.