Who can I pay using online bill pay?
With Credit Union ONE’s Bill Pay, members enjoy ease in making payments to merchants, service providers, or people. Payments can be made electronically (if merchant/service provider is in our payee database), or by paper check (used for people or service providers; requires manual entry of address).
How do I pay a bill electronically in Online Banking?
Sign in to Online Banking. From the main navigation bar, click “Pay Bills.” You will need to set up each payee before you can pay bills. To set up a payee, click “Make Payments”, enter the payee name, select the correct payee from the dropdown list and click “Add.” Finally, add your account information and payee address and you are ready to make payments.
Once the payee is set up, locate the payee on the “Make Payments” page, enter the amount you wish to pay, select the date you wish the payment to be delivered, and click “Pay.” Note that it takes up to 2 business days to deliver payment, depending upon the payee.
How long does it take to pay a bill using electronic Bill Pay?
Payments will reach the payee within 2 business days, and will be deducted from your checking account at the time the payment is sent.
How do I make a payment by paper check using Bill Pay?
Sign in to Online Banking. From the main navigation bar, click “Pay Bills.” You will need to set up each payee before you can pay bills. To set up a payee, click “Make Payments,” enter the payee name and click “Add.” Finally, add your account information and payee address and you are ready to make payments.
Note that it takes up to 5 days to deliver payment via paper check.
Can I set up a recurring payment in Bill Pay?
Yes, simply select the payee name, and from the menu of options, click “Pay Automatically.” You can select to turn on/off autopay at any time. Be sure to save your changes when making a change to recurring payments.
Are my payments stored in Bill Pay?
Yes, you can find a history of bill payments in two ways:
- All Payments: Click “Bill History” on main Bill Pay screen to view payment history for up to 12 months.
- By Payee: Click on payee name, select “View Payment History” from the menu of options to view payments made to an individual payee.
How can I manage my bills through Bill Pay?
By clicking the "Create Report" and "View Reports" features, you can build custom reports and view past payments up to 12 months.
I set up a Bill Pay in Online Banking, but it didn’t get paid. What happened?
Verify the payment was made by clicking on the payee name, then select “View Payment History” from the menu of options, to view payments made to an individual payee. If you find a payment did not occur, contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch
A check was issued through Bill Pay and the merchant did not receive the check. What do I do?
How do I stop a payment on a Bill Pay check?