Introducing the new Credit Union ONE Platinum Debit MasterCard® with chip technology

  • It will replace all current debit cards by fall of 2017
  • Provides increased protection against purchase fraud
  • Greater acceptance around the world – anywhere MasterCard® is accepted

An extra layer of protection for greater peace of mind.

Questions about the new chip card?

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    Credit Union ONE is committed to providing you with the most secure payment options available. Even though your current debit card is already secure, the EMV chip technology offers an extra level of protection. Every time a chip card is used for payment, the embedded microchip creates a unique transaction code that cannot be used again. This helps to protect you against fraud and makes it difficult for thieves to create counterfeit cards.

    Beginning in October 2016, Credit Union ONE will begin issuing new chip-enabled debit cards. All current Credit Union ONE debit cards should be replaced by the fall of 2017. You will receive a letter two weeks prior to the arrival of your new card notifying you that your new card will be on its way.

    Members with joint and/or multiple accounts should note that they may receive their new chip cards at different times.

    Yes. Continue to use your current debit card with confidence, knowing that it is monitored for fraud 24 hours a day.

    Yes. To help protect you from fraud, your new debit card will have a new card number, expiration date and security code. You will also receive a new PIN, which can be changed. You will need to update your card information in digital wallets or with any merchant that stores your debit card details for automatic payments.

    *Members with a GSCU debit card: Your current Visa debit card will be replaced with a MasterCard® debit card. The card number, expiration date and security code will be different and you will receive a new PIN, which can be changed. You will need to need to update your card information in digital wallets or with any merchant that stores your card details for automatic payments.

    Yes. Once you receive your new debit card, activate it immediately. As soon as you activate your new debit card your current debit card should be destroyed. Be sure to activate your new card right away, as your current debit card will be automatically turned off within approximately three weeks of receiving your new debit card. You will receive a letter two weeks prior to the arrival of your new debit card notifying you that your new debit card will be on its way and the date your current debit card will be turned off.

    No. You should activate your new chip card immediately and destroy your current debit card. To keep you safe, your current card will be automatically turned off within approximately three weeks of receiving your new debit card. So be sure to activate your new debit card right away.

    Your card is accepted anywhere MasterCard® is accepted. In many foreign countries, including Canada, chip-enabled terminals are already common. So you'll actually enjoy greater worldwide acceptance with your new debit card.

    If a merchant has a chip-enabled terminal, simply insert your card "chip first" into the terminal and follow the prompts, as the process to complete a transaction varies from terminal to terminal. Be sure to leave the card in the terminal until the terminal prompts you to remove the card from the payment terminal. You may be prompted to sign or enter a PIN to complete the transaction.

    Your new card still has a magnetic stripe so it can be used at non-chip terminals the same way you've always used your card.

    Simply provide your card information the way you always have when you're ready to make a purchase. For extra protection when shopping online, sign up for MasterCard SecureCode® at cuone.org/secure. If you already use MasterCard SecureCode® with your current card, you will need to register your new card and obtain a new code.

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Still have questions?

Talk to an in-branch representative or call 800-451-4292.