Guiding Principles

We strive to make your membership experience at Credit Union ONE as exceptional as we can. Our Board of Directors and our employees uphold the following principles to make this possible.

Core Purpose

To meet our members' financial service needs throughout their lifetime.

Core Values

  • Integrity - Uphold the highest standards of conduct in all of our actions.
  • Respect - Treat people with dignity.
  • Financial Stewardship - Promote financial safety and soundness.
  • Member Commitment - Develop relationships that make a positive difference in our members' lives.
  • Employee Commitment - Value our employees, encourage development, and reward positive performance

Mission Statement

Credit Union ONE is committed to providing exceptional value to its members by delivering outstanding products and services anytime, anywhere.

Value Proposition

Accessible - Available when it's convenient for me.
They provide me with choices to perform transactions, find information, or receive trusted advice. Every interaction is consistent, secure, and fast no matter how or when I choose to do my banking.

Easy - Banking that simplifies my life.
They respect my busy life by making banking easy. Everything is simple, clear, and easy to find; there are no surprises

Meaningful - Solutions that add value.
They engage me to truly understand my needs. Based upon my circumstances I am offered relevant solutions that add value.

Dedicated - Acts in my best interest.
They act in my best interest, recognize me as a valued member, and sincerely provide great service. I can rely on them if I need help, and I know they will resolve an issue quickly.

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